Terms & Conditions

1. Company Information

Company Name: Vogrig, Kühn, Nöbel & Ruth GbR
Address: Wilhelminenberg 12, 09328 Lunzenau, Germany
VAT Number: DE344613695
EORI Number: DE772951263696777

2. Scope of Application

These Terms & Conditions apply to all orders placed through our website by consumers and businesses. Any differing terms are not recognized unless expressly agreed in writing.

3. Products and Availability

All products displayed on our website are subject to availability.
We reserve the right to modify or discontinue products at any time without prior notice.

Product images are for illustrative purposes only. Minor variations may occur.

4. Ordering Process

  1. Select products and add them to the cart

  2. Review your cart

  3. Proceed to checkout

  4. Enter billing and shipping details

  5. Choose a payment method

  6. Confirm your order

Once the order is placed, you will receive an order confirmation email.

5. Prices and Payment

  • All prices are displayed in EUR (€)

  • Prices include applicable VAT unless stated otherwise

  • Shipping costs are shown during checkout

Accepted payment methods will be displayed at checkout.
Payments are processed securely via third-party payment providers.

6. Shipping and Delivery

We ship orders within Germany and selected international destinations.

  • Delivery times may vary depending on location

  • Estimated delivery times are provided during checkout

  • We are not responsible for delays caused by shipping carriers or unforeseen circumstances

7. Right of Withdrawal (Consumers)

Consumers have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must inform us by a clear statement (e.g., email).

8. Returns and Refunds

  • Returned items must be unused and in original packaging

  • Refunds will be issued after inspection of the returned goods

  • Shipping costs for returns may be borne by the customer unless otherwise stated

Refunds are processed using the original payment method.

9. Custom Products

Custom-made or personalized products are excluded from the right of withdrawal, unless the product is defective.

10. Liability

We are liable for damages only in cases of intent or gross negligence.
Liability for slight negligence is excluded, except in cases of personal injury or mandatory legal provisions.

11. Warranty

Statutory warranty rights apply.
If a product is defective, please contact us immediately.

12. Data Protection

Personal data is processed in accordance with our Privacy Policy.
Please refer to the Privacy Policy page for detailed information.

13. Intellectual Property

All content on this website, including text, images, and logos, is the property of PackHaus or its partners and may not be used without permission.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Federal Republic of Germany.

If the customer is a business, the place of jurisdiction shall be the registered office of the company.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.
Changes will become effective once published on this page.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@packhaus.de (example)
Address: Wilhelminenberg 12, 09328 Lunzenau, Germany